How Do I Return Or Exchange An Order?
We guarantee your total satisfaction and offer a No-Hassle Returns policy. New, unused gear can be returned within 30 days of delivery...no questions asked.
- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used gear, or items not returned in the original condition, will not be refunded.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.
Can I Just Make An Exchange?
Sometimes you need to exchange a product for something else—it happens. The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition. Refunds and credits are issued as soon as your return is received by our Returns Department. Call or chat with our Customer Services Team if you’d prefer to make an exchange without setting up a new order.
With a Prepaid Label
To make shipping a return even easier, we offer a flat-rate $9.99 shipping label for eligible U.S. customers returning standard sized products and a flat-rate $19.99 shipping label for larger sized products*. You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after one of our Customer Service Team members generates an RMA for you. Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $9.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
*Large Sized Products are at the discretion of JIBIJ and may include: skis, ski boots, poles, luggage, and ski racks.
Without a Prepaid Label
To return products without a prepaid label:
- Create an RMA from your Order History or contact a Customer Service Representative to have one created for you.
- Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
- Write the RMA on the outside of your package.
- Ship your return to this address:
3267 E 3300 S
Salt Lake City, UT 84109
It typically takes 3–5 business days to process a return after it arrives at our warehouse. You’ll receive an email confirmation when your return is received and again when the refund is processed.